Refund policy

30-Day Happiness Guarantee

We want you (and whoever you're gifting to) to love your Maskot. If something isn't right, you have 30 days from delivery to contact us.

Damaged, faulty or wrong item
If your mask arrives damaged, faulty or isn't the face you ordered, email us within 30 days of delivery with your order number and a photo. We'll send a free replacement or give you a full refund, whichever you prefer. You don't need to send anything back.

Changed your mind
You can return unused items within 30 days of delivery. Because our masks are worn on the face, items must be unworn, unwashed and in their original condition and packaging for hygiene reasons.
- Email us first with your order number and we'll reply with return instructions. Items sent back without contacting us first can't be accepted.
- Return shipping is paid by the customer, unless the item was damaged, faulty or wrong.
- Once your return is received and checked, we'll refund the item price to your original payment method.

Lost or missing orders
If your order hasn't arrived within 30 days of ordering, contact us and we'll reship it or refund you in full.

Refunds
Approved refunds go back to your original payment method. Depending on your bank, it can take 5–10 business days to show on your statement.

If you live in the UK, this policy is in addition to your statutory rights, which it does not affect.

Contact us
Email hello@getmaskot.com and we'll get back to you within 1-2 business days.